Frequently Asked Questions

Q: What is your cancellation policy?

A: We require a 24 hour notification for cancellation so that we may give your time slot to another client. You will be required to pay a fee for a no-show or cancelled appointment with less than a 24 hour notice.

Q: What if I am running late?

A: If you are running late, please call the office so we can try to make adjustments so you may enjoy the full time scheduled.

Q: What is your payment policy?

A: Appointments must be reserved with a credit card number. We accept cash, check and all credit/debit cards except for American Express.

Q: What is your product return policy?

A: Unopened product may be exchanged for credit towards a treatment of your choice.

Q:What products do you use in your facials?

A: We use a mix of simple and eco-friendly products loaded with micronized nutrients so that they may be best absorbed by your skin.

Q: Will my skin be red afterwards?

A: Depending on your sensitivity and treatment, you may be a little pink. Your aesthetician will provide you with the best treatments to calm the skin.

Q: How often should I have facial?

A: Since it takes approximately 28 days for the pores to fill up again and for new skin cells to migrate to the surface, a monthly treatment is recommended.